SaaS B2B AI Visibility Barometer
Which US B2B SaaS brands dominate AI-generated answers? This ranking tracks citation positions across 4 AI engines (ChatGPT, Perplexity, Gemini, Claude) for common software purchase queries.
Last updated: April 30, 2026
Best CRM for small businesses in the US?
Meilleur CRM pour petites entreprises aux Etats-Unis ?
| Rank | Brand | ChatGPT | Perplexity | Gemini | Claude | Cited by |
|---|---|---|---|---|---|---|
| 🥇 1 | HubSpot | #1 | #1 | #1 | #1 | 4/4 |
| 🥈 2 | Salesforce | #2 | #2 | #1 | #2 | 4/4 |
| 🥉 3 | Zoho CRM | #3 | #3 | #3 | #4 | 4/4 |
| 4 | Pipedrive | #4 | #4 | #4 | #3 | 4/4 |
| 5 | Freshworks CRM | #5 | #5 | #5 | #6 | 4/4 |
| 6 | Monday CRM | #6 | #6 | #6 | #5 | 4/4 |
Top project management tools for teams?
Meilleurs outils de gestion de projet pour equipes ?
Best video conferencing software 2026?
Meilleur logiciel de visioconference 2026 ?
| Rank | Brand | ChatGPT | Perplexity | Gemini | Claude | Cited by |
|---|---|---|---|---|---|---|
| 🥇 1 | Zoom | #1 | #1 | #1 | #1 | 4/4 |
| 🥈 2 | Microsoft Teams | #2 | #2 | #2 | #2 | 4/4 |
| 🥉 3 | Google Meet | #3 | #3 | #3 | #3 | 4/4 |
| 4 | Webex | #4 | #4 | #4 | #4 | 4/4 |
| 5 | Loom | #5 | #5 | #5 | #5 | 4/4 |
Which customer support platform should I use?
Quelle plateforme de support client utiliser ?
| Rank | Brand | ChatGPT | Perplexity | Gemini | Claude | Cited by |
|---|---|---|---|---|---|---|
| 🥇 1 | Zendesk | #1 | #1 | #1 | #1 | 4/4 |
| 🥈 2 | Intercom | #2 | #2 | #2 | #2 | 4/4 |
| 🥉 3 | Freshdesk | #3 | #3 | #3 | #4 | 4/4 |
| 4 | HubSpot Service Hub | #4 | #4 | #4 | #3 | 4/4 |
| 5 | Help Scout | #5 | #5 | #5 | #5 | 4/4 |
Best all-in-one marketing platform?
Meilleure plateforme marketing tout-en-un ?
| Rank | Brand | ChatGPT | Perplexity | Gemini | Claude | Cited by |
|---|---|---|---|---|---|---|
| 🥇 1 | HubSpot | #1 | #1 | #1 | #1 | 4/4 |
| 🥈 2 | Mailchimp | #2 | #2 | #2 | #3 | 4/4 |
| 🥉 3 | Salesforce Marketing Cloud | #3 | #3 | #3 | #2 | 4/4 |
| 4 | ActiveCampaign | #4 | #4 | #4 | #4 | 4/4 |
| 5 | Brevo | #5 | #5 | #5 | #5 | 4/4 |
Key Insights
SaaS B2B in United States
The US SaaS market shows the strongest AI citation consistency globally, driven by massive content ecosystems and review platform presence. HubSpot earns top citation positions for CRM and marketing queries across all 4 AI engines (ChatGPT, Perplexity, Gemini, Claude), while specialized tools like Zendesk and Zoom hold first position in their respective categories. Claude tends to favor challenger brands like Pipedrive and HubSpot Service Hub slightly more than other engines, while Perplexity gives better positions to content-velocity leaders like ClickUp.
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